Returns & Refunds

Last updated: September 2026

1. RIGHT OF WITHDRAWAL

As a consumer purchasing goods online from CORLIS ATELIER, you have the right to withdraw from your order without giving a reason within 14 days of receiving your goods.

To exercise this right, contact us at customercare@corlisatelier.com before the 14-day period expires. We will confirm receipt of your request by email.

2. RETURNING YOUR ORDER

Return instructions and the return destination will be provided when you contact us. Please do not return goods without contacting us first.

You must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw. Goods must be returned in their original condition, unused and with original packaging where applicable.

Return shipping costs are the customer's responsibility unless the item is faulty, damaged or incorrect.

3. REFUNDS

Once we receive and inspect your return, we will process your refund within 14 days. Refunds will be issued using your original payment method. No additional fee will be charged for processing a statutory refund.

Standard outbound delivery charges are included in the refund where applicable. If you selected a premium delivery option, only the cost of standard delivery will be refunded.

4. EXCEPTIONS

The right of withdrawal may not apply to:
- Goods made to your specifications or clearly personalised
- Sealed goods unsealed after delivery where return is not suitable for hygiene or health-protection reasons
- Other categories excluded under applicable EU and Portuguese law

5. FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, contact us at customercare@corlisatelier.com. We will arrange a remedy in accordance with your statutory rights under Portuguese and EU consumer law.

6. CONTACT

customercare@corlisatelier.com
CORLIS ATELIER · Cascais, Portugal